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KES - Kenya
NGN - Nigeria
ZAR - South Africa
USD - International
Short answer
Yes, on web hosting, reseller hosting and corporate hosting: automated daily backups are included at no extra cost, with daily, weekly and monthly restore points. VPS and dedicated servers are not backed up by default; add backups at checkout, or run your own.
What’s backed up
| Service | Backups |
|---|---|
| Web, WordPress and cloud hosting | Daily, automated, included |
| Reseller and master reseller hosting | Daily, automated, included |
| Corporate hosting | Daily, automated, included |
| VPS | Not included; add at checkout |
| Dedicated servers (VDS) | Not included; add at checkout |
On hosting plans the backup covers your files, databases and email. You can restore from one daily, one weekly and one monthly restore point.
How to get a file or site back
- Ask our team: open a ticket or start a live chat, tell us what to restore (a file, a database or the whole site) and from which day, and we’ll restore it for you.
- Do it yourself: cPanel’s backup tools let you download a full copy of your account, or just one database, whenever you like.
Keep your own copy too
Our backups protect you if something goes wrong on the server or something is deleted by mistake. For important sites, keep another copy elsewhere as well (the 3-2-1 rule: 3 copies, on 2 kinds of storage, 1 off-site):
- Download a full cPanel backup once a month, or before big changes.
- On WordPress, a backup plugin can send copies to cloud storage.
- For larger amounts of data, a storage box is affordable off-site space.
VPS and dedicated servers
A VPS or VDS is your own server, so backups are your decision. Add backups when you order, or set up your own (for example a nightly copy to a storage box). Take a snapshot before upgrades. See VPS hosting or, if you’d rather we look after it, managed VPS.