GHS
KES - Kenya
NGN - Nigeria
ZAR - South Africa
USD - International
Short answer
No. VPS and dedicated servers (VDS) are not covered by the money-back guarantee and are not refundable once set up, because the server resources are reserved for you as soon as you order. The 30-day money-back guarantee covers yearly web hosting, reseller and master reseller hosting.
What the guarantee covers
| Service | 30-day money-back |
|---|---|
| Web, WordPress, cloud and corporate hosting (yearly) | Yes |
| Reseller and master reseller hosting (yearly) | Yes |
| VPS | No |
| Dedicated servers (VDS) | No |
| Domains | No (paid to the registry) |
The money-back guarantee answer explains the details.
Why servers aren’t refundable
The moment a VPS or VDS is created, CPU cores, memory and IP addresses are set aside for you alone, and licences such as Windows or cPanel are paid for in advance. None of that can be undone if the server is cancelled, so the cost can’t be returned.
Before you order
- Start monthly. Order a VPS on a monthly cycle, test it properly, then move to yearly (the setup fee is waived on yearly plans).
- Ask us first. Tell our team by live chat or ticket what you plan to run and we’ll suggest a size, so you don’t pay for more than you need.
- Not sure you need a server? Most Ghanaian business websites run well on web hosting, which is covered by the guarantee.
Upgrading instead of cancelling
If a server turns out too small, upgrade it to a bigger plan instead of starting again. If it’s more than you need, talk to our team about your options before the next renewal.