Can I get a refund on my hosting?

What’s covered

• Yearly web hosting plans, including WordPress, WooCommerce, cloud, corporate and email hosting.
• Yearly reseller and master reseller hosting.

If you’re not happy within the first 30 days, we refund the hosting fee.

What isn’t covered

• Domain registrations and transfers: the fee goes to the domain registry to secure your name, so as a rule it isn’t refunded.
• VPS and dedicated servers: these are set up with resources reserved just for you and aren’t refundable.
• Monthly plans: cancel at any time and you won’t be billed for the next month.
• Setup and installation fees, website set-up help, and downloadable software, plugins and modules.

How to ask for a refund

Open a ticket from the client area within 30 days of your order, saying which service you want to cancel and why. It helps to tell us what went wrong: often our team can fix the problem first.

Before you cancel

• Download a backup of your website and email from cPanel.
• Change your domain’s nameservers if your website is moving elsewhere.

The full terms are in our refund policy. Unsure which plan fits? Ask our team by live chat or ticket before you buy.